Packaged Offering - Managed Support for Amazon Connect
Access a wide range of support, enhancement, and innovation services for efficient and scalable contact centre operations.
Continue the innovation of your customer experience with our expert support services tailored specifically for Amazon Connect, ensuring seamless, efficient, and innovative solutions that drive your business forward.
- Support for your entire Amazon Connect logic and integrations
- Total Coverage
- 24*7 break fix support
- Issue Resolution
- Dedicated point of contact and engineering team
- Management
- Enable new features and continuous improvements
- Project Enhancement
Ensure peak performance and continuous innovation with our expert Amazon Connect managed services. We proactively monitor, maintain, and optimize your contact center for maximum efficiency and customer satisfaction.
Tiers
Support for businesses of all sizes
Core
- Proactive monitoring
- Capacity management
- Optimization assessment
- Monthly performance reporting
- Enhancements (1 per month)
- Support coverage (9am - 5pm Weekdays)
- Web portal
- CTI Connectors (Salesforce, Zendesk or Service Now)
- General guidance (Next Business Day)
- System impaired (< 12 hours)
- Production System down (< 4 hours)
Enhanced
- Proactive monitoring
- Capacity management
- Optimization assessment
- Monthly performance reporting
- Enhancements (2 per month)
- Support coverage (8am - 8pm Everyday)
- Web portal
- CTI Connectors (Core + Custom)
- Custom integrations (Scoped & Quoted)
- General guidance (Next Business Day)
- System impaired (< 12 hours)
- Production System down (< 4 hours)
Premier
- Proactive monitoring
- Capacity management
- Optimization assessment
- Monthly performance reporting
- Enhancements (4 per month)
- Support coverage (24 x 7)
- Web portal
- CTI Connectors (Core + Custom)
- Custom integrations
- Single point of contact
- Dedicated engineering team (Scoped & Quoted)
- General guidance (Next Business Day)
- System impaired (< 12 hours)
- Production System down (< 1 hour)
Frequently asked questions