Built for Amazon Connect Agent Workspaces - Toolkit
Amazon Connect Agent Workspaces provides the ability to integrate 3P applications. Both as whole tabs that can be pinned to the workspace, or as drop in application components.
Toolkit from CX Studio provides a collection of powerful components that seamlessly integrate with the Agent Workspaces to provide richer and powerful interactions for your agents.
Head over to https://toolkit.cx.studio
- We provide access for free for testing and demonstration purposes
- Free access
- Toolkit provides a range of powerful components such as audio player, image slide show and google maps
- Powerful
- Getting started with Toolkit takes just a few minutes
- Get started in minutes
Below are a collection of the sample components in action. These components are interactive and enrich the agent experience.
Scrolling Banner and Stars
Need to display important and timely business information to your agents. Use a scrolling banner to convey important information to your agents.
- Dynamic messages via Cato Simplify
- Themeable (Red shown)
- Configurable
Add a visual rating indicator using stars. Scale from 0-5 in .5 steps.
Google Maps
Add an interactive map to your agent Workspace. Great for Travel & Hospitality, Retail and Manufacturing use cases.
Image slide show
Manage your contact centre's opening hours across all time zones. Schedule one-off, scheduled, and recurring closures with closure-specific prompting and multi-language support.
Use the toggle switches to emergency close a queue, building, country, or global contact centres.
Audio Player
Provide your agents with a visual and interactive waveform to quickly play audio files such as voicemails
- Visual indicator of speech
- Interactive positioning
- Duration
Frequently asked questions